How The McShane Firm Addresses the Top 10 Complaints About Criminal Defense Attorneys


Finding the right criminal defense attorney can be a daunting task, especially when you’re already under the stress of a legal issue. You might have heard complaints about lawyers who don’t communicate or seem unprepared, exacerbating an already difficult time. At The McShane Firm, we strive to be different. We aim to outshine our competition by giving you a service you can trust and depend on. Below, we’ve outlined the top 10 complaints about criminal defense attorneys and how The McShane Firm addresses each concern. 

The Top 10 Complaints and Our Solutions

1. Lack of Communication

Common Complaint: Attorneys who don’t return calls or messages promptly can make an already anxious time even more stressful.

Our Solution: Our clients have the right to expect proactive communication. You’ll hear from us first, and we return all phone calls, texts, and emails promptly.

2. Unpreparedness

Common Complaint: Attorneys appearing unprepared in court can significantly damage a client’s case.

Our Solution: We are always on time and professionally prepared for all court appearances and meetings.

3. High Costs with No Results

Common Complaint: Exorbitant fees without results can leave clients feeling exploited.

Our Solution: As a value-added legal provider, we aim to do it better than the other guys, focusing on favorable outcomes for a reasonable fee.

4. False Promises

Common Complaint: Overpromising and under-delivering can lead to lost trust.

Our Solution: We believe in plain speaking and straight shooting. No B.S.

5. Lack of Transparency

Common Complaint: Clients want to be kept in the loop but often find themselves in the dark.

Our Solution: We believe in keeping our clients fully informed at all times about the status of their case.

6. Missed Deadlines

Common Complaint: Missing court dates and paperwork deadlines can severely damage a case.

Our Solution: Our clients can expect us to do it right the first time, every time.

7. Lack of Experience

Common Complaint: Taking on cases outside of one’s expertise can lead to poor outcomes.

Our Solution: We specialize in DUI and criminal defense, ensuring expert focus and attention to your case.

8. Ethical Concerns

Common Complaint: Unethical behavior can not only harm the client’s case but also result in disciplinary action against the attorney.

Our Solution: Ethics are a cornerstone of our practice; we maintain the highest standards of confidentiality and professional conduct.

9. Impersonal Service

Common Complaint: Feeling like just another case number rather than a valued client.

Our Solution: At The McShane Firm, we treat each client as an individual deserving of personalized attention and care.

10. Rudeness or Arrogance

Common Complaint: An attorney’s poor attitude can make a stressful situation worse.

Our Solution: We understand the gravity of your situation and treat every client with the respect and empathy they deserve.


At The McShane Firm, we’re committed to delivering exceptional service that addresses all of these common concerns. By adhering to our core values, we not only meet your legal needs but also provide peace of mind, ensuring you a good night’s sleep. Choose The McShane Firm, where clients are more than just case numbers—they’re people deserving of the highest level of professional and ethical treatment.

Feel free to reach out to us for any of your DUI and criminal defense needs in Harrisburg, PA. We look forward to serving you!

Our Clients are entitled to a Bill of Rights which states:

  • Our clients have the right to expect, we will be proactive in communication. You will hear it from us first. We will return all phone calls, texts and emails promptly.
  • Our clients have the right to expect plain speaking, straight shooting. No B. S.
  • Our clients have the right to expect us to do it right the first time, every time.
  • Our clients have the right to expect us to be on time and professionally prepared for all court appearances, and all meetings.
  • Our clients have the right to expect that they will be fully informed at all times.

This is our promise to you. Call today to get us on your side: (717) 657-3900.

PA DUI attorney Justin J. McShane is the President/CEO of The McShane Firm, LLC - Pennsylvania's top criminal law and DUI law firm. He is the highest rated DUI attorney in PA as rated by Justin McShane is a double Board certified attorney. He is the first and so far the only Pennsylvania attorney to achieve American Bar Association recognized board certification in DUI defense from the National College for DUI Defense, Inc. He is also a Board Certified Criminal Trial Advocate by the National Board of Trial Advocacy, a Pennsylvania Supreme Court Approved Agency.