The McShane Firm Client Bill of Rights is our northern star that we navigate our actions towards. It is simple.
- Our clients have the right to expect, we will be proactive in communication. You will hear it from us first. We will return all phone calls, texts and emails promptly.
- Our clients have the right to expect plain speaking, straight shooting. No B. S.
- Our clients have the right to expect that there will be no hidden charges or fees.
- Our clients have the right to expect us to do it right the first time, every time.
- Our clients have the right to expect us to be on time and professionally prepared for all court appearances, and all meetings.
- Our clients have the right to expect that they will be fully informed at all times.
In the realm of legal services, the concept of a “Customer Bill of Rights” might seem like a “cheesy” idea, but it’s an essential framework that has the potential to transform the client-lawyer relationship. The McShane Firm, the most distinguished DUI and criminal defense law firm in Harrisburg, PA, has taken a bold step by implementing their own Customer Bill of Rights. Let’s delve into why such a document is crucial for law firms and why others should follow suit.
The McShane Firm’s Commitment to Excellence
The McShane Firm’s Customer Bill of Rights stands as a testament to their unwavering dedication to providing clients with exceptional legal representation and support. Their approach not only sets them apart from their competitors but also sets a remarkable example for the legal industry as a whole.
1. Proactive Communication
Effective communication is the bedrock of any successful client-lawyer relationship. Clients have the right to expect that their legal team will be proactive in keeping them informed about their case’s progress. The McShane Firm’s commitment to being the first to communicate important updates ensures that clients can have peace of mind, knowing that their case is being handled with transparency and care.
2. Prompt Responsiveness
Prompt responses to phone calls, texts, and emails are a clear indicator of a law firm’s dedication to their clients’ concerns. The McShane Firm’s pledge to return all forms of communication promptly reflects their respect for their clients’ time and their recognition of the urgency that legal matters often demand.
3. Clear and Honest Communication
Cutting through legal jargon and speaking plainly is an essential aspect of any law firm’s commitment to its clients. The McShane Firm’s stance on “plain speaking, straight shooting” ensures that clients receive clear and understandable explanations about their legal situations, empowering them to make informed decisions.
4. Getting it Right the First Time
The importance of accuracy cannot be overstated in legal matters. The McShane Firm’s promise to “do it right the first time, every time” showcases their dedication to providing top-tier legal services that eliminates errors and maximize results for their clients.
5. Professional Preparedness
For any client, appearing in court is a significant event. The assurance that their legal team will be punctual and professionally prepared for court appearances and meetings eliminates unnecessary stress and demonstrates a high level of professionalism.
6. Continuous Client Education
Keeping clients fully informed at all times empowers them to actively participate in their legal journey. By providing ongoing updates and explanations, The McShane Firm supports their clients in understanding the complexities of their cases, fostering trust and collaboration.
The Wider Implications for the Legal Industry
While The McShane Firm’s Customer Bill of Rights exemplifies their commitment to client-centered service, its significance extends beyond their walls. It’s a beacon and a call for other law firms to adopt similar principles and hold themselves accountable to higher standards. The absence of such rights in many law firms can lead to frustration, confusion, and mistrust among clients. No other law firm puts it in writing. If they won’t put it in writing and pledge to follow it, what good are they?
Conclusion
The McShane Firm’s pioneering Customer Bill of Rights is a testament to the transformative power of client-centered legal practice. By prioritizing proactive communication, responsiveness, clarity, accuracy, professionalism, and continuous education, this law firm sets the bar high for the legal industry. As others take note of this commitment to excellence, we can hope for a future where every client’s rights and expectations are respected and upheld, ensuring justice and transparency in legal representation.
Our Clients are entitled to a Bill of Rights which states:
- Our clients have the right to expect, we will be proactive in communication. You will hear it from us first. We will return all phone calls, texts and emails promptly.
- Our clients have the right to expect plain speaking, straight shooting. No B. S.
- Our clients have the right to expect us to do it right the first time, every time.
- Our clients have the right to expect us to be on time and professionally prepared for all court appearances, and all meetings.
- Our clients have the right to expect that they will be fully informed at all times.
This is our promise to you. Call today to get us on your side: (717) 657-3900.
